Frequently asked questions
COVID-19 Solutions Center
Account
- How do I report a scam?
- How do I close my account?
- Does the Lana Card offer joint accounts?
- How do I view/print my statements?
- How do I contact banking customer support?
- Is the money I deposit into my Lana Card account FDIC insured?
Managing your Card
Direct Deposit
- What is ASAP Direct Deposit?
- What types of income or benefits can be direct deposited to my Lana Card account?
- How do sign up for ASAP Direct Deposit?
- Why should I have my tax refund loaded to my Lana Card account?
- How do I find the routing number and account number for my Lana Card account?
- How can I get my tax refund direct deposited to my Lana Card account?