Frequently asked questions

COVID-19 Solutions Center

• How do I set up early direct deposit for my Unemployment Benefits?
• How to I get my COVID Economic Impact Payment deposited to my Lana bank account?
• Will my COVID Economic Relief Payment arrive earlier than the scheduled delivery date?
• How do I pay bills online using my Lana card or bank details?

Account

• How do I report a scam?
• How do I close my account?
• Does the Lana Card offer joint accounts?
• How do I view/print my statements?
• How do I contact banking customer support?
• Is the money I deposit into my Lana Card account FDIC insured?

See all 10 articles

Managing your Card

• How long will it take to receive my Lana Visa® Debit Card?
• How do I activate my Lana Visa® Debit Card?
• How do I report my Lana Visa® Debit Card missing or stolen?
• I’ve spotted an error on the Activity Feed (transaction history). What should I do?

Direct Deposit

• What is ASAP Direct Deposit?
• What types of income or benefits can be direct deposited to my Lana Card account?
• How do sign up for ASAP Direct Deposit?
• Why should I have my tax refund loaded to my Lana Card account?
• How do I find the routing number and account number for my Lana Card account?
• How can I get my tax refund direct deposited to my Lana Card account?

See all 9 articles

Deposits

• Is there a way to automatically add funds to my Lana banking account?
• How do I add money to my Lana Card?
• Does my Lana Card account accept tax refund direct deposits?

ATM

• How do I get cash out of my account?
• How do I set or change the PIN on my Lana Visa® Debit Card?
• How do I find an in-network ATM?
• What's the most cash I can withdraw each day?